Frequently Asked Questions

1. How do I Track my Order?
2. What are the Shipping Costs and Delivery Schedule?
3. What are the Payment Options?
4. How do I return or Exchange and Item?
5. What do I do if I can't remember My Password?
6. What if I can not sign in with my email address?
7. Do you ship Internationally?
8. How do I receive a Catalog?
9. How can I contact you?

Answers...

1. How do I Track my Order?

   Click on "Order History" on the left side menu of the page. Follow instructions to sign-in and review your order.

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2. What are the Shipping Costs and Delivery Schedule?

   All shipments to addresses in the continental U.S. are shipped via UPS. Alaska, Hawaii, Puerto Rico, and U.S. Territories are shipped via Parcel Post. We are unable to ship to PO Boxes, APO and FPO addresses, or international destinations.

   Standard, 48 states (UPS), $10.00, 7-10 business days
   Express, 48 states (UPS or best rate), $20.00, 2-3 business days
   AK or HI (UPS or Parcel Post) $20.00, 7-10 business days
   U.S. Territories (Parcel Post) $20.00, 10-15 calendar days

   Please note: orders placed on the weekend will be processed the following Monday. Use this to estimate when your order will arrive.

   Note: Shipping charges are applied to each separate delivery address. Lampourri™ Fragrance and Fragrancer, Vapourri®, Fragrance Diffusers, and Vitabath Suncare Sets can not be shipped by expedited delivery. These are noted in the product descriptions.

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3. What are the Payment Options?

   We gladly accept Visa, MasterCard, Discover and American Express. Please note: all website prices are in US dollars.

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4. How do I return or Exchange and Item?

   We take pride in the quality of our merchandise. If for any reason an item fails to meet your expectations, please click on the Returns link under the Customer Service tab and follow the instructions.

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5. What do I do if I can't remember My Password?

   From the Sign in screen, Click on "Forgot My Password" link. Enter your email address and your password will be reset and emailed to you.

   Note - if you copy and paste the password that is emailed to you be careful not to include a space prior to or after the code.

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6. What if I can not sign in with my email address?

   If you try to sign in and you get the message "please check your email address and try again" you should re-enter the email address and try again. If it still does not work consider if your email address may have changed since the last time you ordered. If so, you can enter the old email address and sign in (and then go to My Account and update your email address) or you can sign in as a NEW USER.

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7. Do you ship Internationally?

   We ship within the United States and within Canada, except Nunavut, Yukon the Northwest Territories. We are unable to ship to other international locations at this time.

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8. How do I receive a Catalog?

   We no longer send hard copy catalogs to consumers. We prefer to email you with the latest promotional offers, free product offers, discounts, and new product updates. To be added to our email mailing list, visit the home page. The Email Sign Up box is on the upper left side.

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9. How can I contact you?

   Click on the "Contact Us" button on the left side menu of this page.

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